Penalties and travel cancellations

In case the user cancels the trip and terminateс the contract, the Tour Operator deducts the following penalties for programs conducted in Bulgaria that are with or without ground transportation in the package:

• Up to 20 calendar days before the date of the trip – no penalties.
• From 19 to 11 calendar days before the date of the trip – 50% of the deposit.
• 10 or less calendar days before the date of the trip – 100% from the total price of the organised trip.

In case the user cancels the trip and terminates the contract, the Tour Operator deducts the following penalties for programs conducted outside Bulgaria that are with or without ground transportation in the package:

• Up to 30 calendar days before the date of the trip – no penalties.
• From 29 to 15 calendar days before the date of the trip – 50% of the deposit.
• 14 or less calendar days before the date of the trip – 100% from the total price of the organised trip.

In case the user cancels the trip and terminates the contract, the Tour Operator deducts the following penalties for programs that include air transport in the package:

• Up to 55 calendar days before date of the trip – no penalties.
• From 54 to 35 calendar days before the date of the trip – 50% of the deposit.
• From 34 to 20 calendar days before the date of the trip – 100% of the deposit.
• From 19 calendar days to the date of travel – 100% from the total price of the organized trip.

Assignment of rights.

• The tourist has the right to transfer his rights and obligations subject to this contract to a third party, who meets all the requirements for the trip by informing the tour operator within the terms of cancellation of the trip, without owing any penalty from this contract, and together with the third party bears a joint responsibility and several liability for obligations under the contract and pays the expenses of the transfer.
• After the expiry of the specified period, the transfer of the rights shall be forfeited in accordance with the General Terms.

COVID Terms and Condition

• If any of our programs is being cancelled due to official COVID-related restrictions, you will receive full refund.
• If you are not able to take part in our program due to COVID-related quarantine, you will receive full refund after you provide us with a document proving this condition – either positive PCR test or any other official statement. This is valid no matter of the time when you notify us.
• Above given conditions are valid for programs in Bulgaria and abroad.